CONTACTS: +7 (495) 980 980 0 RUS / ENG

SECURITY OF YOUR CARD
SECURITY RULES

A Banking Card is a convenient cashless payment instrument, which gives the ability to pay for purchases and withdraw cash in any currency also when staying abroad. Follow some useful advice of safe use of the Card, and your funds will be well protected:

  • Sign the back side of your card immediately after you have received it. This is a mandatory requirement to make transactions under the Card and will minimize the risk of the use of the banking card without your consent if lost.
  • Never tell anyone your PIN and CVC2 codes (last 3 digits on the back side of the Card) of your Card.
  • Never under no circumstances give your Card to third parties, including relatives. Only cardholder (an individual, in whose name it has been issued) has the right to use the Card.
  • Connect to the SMS Service and Internet Bank*, and you will immediately receive information on all spending on your Card and will be able to control all expenses under the Card via the Internet.
  • Keep telephone numbers of the Bank's Customer Support Center, separately fr om the Card. In case of the loss or theft of the Card, promptly inform the Bank of this in order to block the Card and protect your funds. The number of the Customer Support Center: +7 (495) 980 980 0.
  • When making operations at ATM machines, do not enter the PIN in the presence of third parties, who may watch what you do. When you withdraw money at an ATM machine, cover the keyboard of it with your hand. If you noticed any unfamiliar devices on the ATM machine, which are inconsistent with its design or on a card reader, do not carry out any operations on it.
  • When you pay with your card at stores, restaurants and cafes, other retail and service outlets, make sure that an operation using the Card is carried out in your presence.
  • For safer shopping in the Internet, have a Virtual Card in the Internet Bank (full access required) with a daily spending lim it established for it.
  • Purchase on the Internet at well-known web-sites only, which take part in MasterCard SecureCode® Program and support 3D Secure Technology.
  • Be aware of the fraud: SMS, e-mail messages and telephone calls are used by fraudsters to collect confidential information and often look like official messages and calls from the Bank.
  • When travelling abroad, remember to notify the Bank on the countries and terms of staying in order to avoid suspension of card operations or having it blocked.

BE CAREFUL, CREDIT EUROPE BANK WILL TAKE CARE OF THE REST!
* To obtain access to the Internet banking system with the possibility of carrying out operations, it is required to enter into the contract for remote banking services at a branch of the bank.